Welcome to NeighborING!
Please make sure that you read this policy carefully. By visiting our website, using any of our Services, or otherwise indicating your assent, you consent to us using your personal information in the ways described below and in the links provided in this policy. If you don’t consent to us using your information in these ways, please stop using NeighborING. Please contact us if you have any questions or concerns.
Non-U.S. Residents: Please note that your use of NeighborING means that your information may be used in the United States and the other countries from which we support our non-U.S. operations; privacy protections and rules in these countries may not be the same as in your home country. By continuing to use NeighborING, you consent to this use. See “Export of Data” below for details. (If you are a U.S. resident, this paragraph doesn’t apply to you.)
COLLECTING AND USING INFORMATION
Server Logs. We automatically collect information created by your visits to our website and use of our app, your use of NeighborING, and your interaction with the messages we send. This information may include the browser you are using, the URLs you came from and go to, the model of your computer or mobile device, the operating system version, IP address and protocol used by your computer or mobile device, your mobile device or app identifier, and usage and browsing habits. We use this information to provide and improve our Services, to diagnose and resolve problems, to analyze trends, to help target offers and other ads (if and where applicable), to monitor aggregate usage, and to gather broad (aggregate) demographic information.
Cookies, Web Beacons and Similar Technologies. Like most online service providers, we use “cookies” – small data files with unique identifiers that are stored on your computer or mobile device — as well as web beacons and similar technologies. Some come from us, some come from our service providers, and some are placed by third parties. We use these technologies to enable features, recognize you, understand how you interact with NeighborING, improve NeighborING, and to protect you, other users and NeighborING. Most web browsers automatically accept cookies. You can configure your browser to reject cookies, but doing so will prevent you from logging into our website. Our systems are not configured to accept browsers’ Do Not Track signals.
Receiving Invitations. Existing NeighborING members may invite you to join the service via postal mail, email, SMS/text message or other ways. NeighborING may help members extend these invitations (which may include reminders) by requesting access to the member’s email or other contacts or asking the inviting member to provide the invited person’s email or postal street address. If you aren’t a member, you can opt-out of future email invitations or reminders or ask us to amend or delete any personal information about you, by contacting us. Please note that NeighborING may also extend invitations itself by direct-mailing postcards to potential new members; to help extend those invitations, we gather information from third-party sources, such as general census data or postal address change information, to identify residential addresses.
Personal Profile Information. We allow members to create a personal profile and submit information such as your phone number, photo, occupation, family members, biography and personal interests. If you provide family members’ personal information, such as photos, please ensure they are comfortable with you sharing it. You can choose to hide certain profile information, but your name, photo (if any) and the name of your street will be visible to other users.
NeighborING Profile Information. If you sign up to provide services, like tutoring or babysitting, to other NeighborING members through NeighborING, you will create a NeighborING profile as part of signing up. Your NeighborING profile includes your name, your photo, and the “about me” description you created during signup for NeighborING, as well as any recommendations you receive from other members. Your NeighborING profile, including your name and photo, are visible to other members. You can opt out of sharing your NeighborING provider profile by ceasing to offer services and de-selecting the services you used to offer. We may offer you the option to make your NeighborING profile publicly visible, meaning that your NeighborING Now provider profile would be visible outside NeighborING to non-members and could be indexed by search engines to help potential customers find you. If we offer public profile visibility, it will be optional; you will always have the ability not to have your NeighborING profile publicly visible.
Communications with Other Members. We give you a variety of ways to communicate with your neighbors and share Content. Some communications, such as private messages, are visible only to the sender and recipient. You can edit or delete your Content once posted, with limited exceptions.
Email Preferences. You can manage your email preferences on your settings page. Certain member-related administrative emails cannot be turned off; the only way to end those is to delete or deactivate your account.
Respecting Other Users’ Privacy. You may not share your account with someone else, nor should you share information or any non-public Content sent through NeighborING with anyone else without the author’s permission. Also, you may not gather information from NeighborING, either manually or on an automated basis (such as through scripts, robots, crawlers or spiders). Without limiting the foregoing, it is never OK to provide other users’ information from NeighborING to third-party marketers.
Violating this provision or other aspects of the NeighborING Member Agreement may lead to a loss of account privileges, potentially including a permanent ban from NeighborING.
App. Our mobile app has the ability, with your consent, to obtain and use your geolocation information. Depending on your device type and its operating system, you will be prompted to approve NeighborING’s access to location services either before installing our app, or when you first use an app feature that requires your location. With your permission, we may use your location information to display your location to you on your map; to tag your posts and to display activities and Content that may be relevant to your current location.
Inviting Others to Join NeighborING. As a NeighborING member, you may also choose to invite others to join NeighborING. You may invite others by typing in their email or postal address, or by sharing access to your email contacts and selecting friends or neighbors to invite by email. If an invitation is pending, the recipients may receive, on your behalf, a limited number of follow-ups reminding them of the pending invitation to join NeighborING.
Deactivation, Reactivation and Deletion
While your account is active, you can delete individual Content items at any time, except for private messages sent by you, which cannot be deleted. You can deactivate through your account settings with immediate effect; to request reactivation, you simply log back in to NeighborING and indicate that you wish to reactivate. To delete your account, please contact us at ; account deletion may take up to ninety (90) days.
Account deactivation will end all email notifications, and you will no longer appear in our directory or map. Remaining Content items will link to a limited user profile that includes your name and photo. We may notify other users of your departure and give you an opportunity to inform them.
Account deletion also ends all email notifications; you will no longer appear in our directory or map. (Note: Because deletion removes your account information from our systems, you may in the future receive new invitations to join NeighborING.) Account deletion will result in the deletion of all of your previously posted Content and all data relevant to you except that: (a) private messages may remain visible to the recipient but attributed anonymously (e.g., “A Member”); (b) we may retain minimal account records to the extent necessary for legal, safety, or other legitimate reasons. We may notify other users of your departure. Account deletion cannot be undone.
SHARING AND DISCLOSING INFORMATION
Contractors/Service Providers. Third-party contractors and service providers may have limited access to your personal information in the course of providing services for NeighborING. Some of NeighborING’s functionality is operated by third-party service providers (such as mapping features provided by Google, Inc.), so we may share your information with them to enable them to provide this functionality.
Our “Corporate Family.” NeighborING Inc. is the company that provides NeighborING in the United States. As we grow and NeighborING becomes available in more countries, we may expand our corporate family by establishing local subsidiaries or other affiliates in these countries as needed to help us provide NeighborING there. If you have questions about the NeighborING family of companies, contact us. To help provide, maintain, and improve NeighborING, we may share your personal information among our corporate family. Upon or in anticipation of the acquisition of our company and/or all or part of its assets, your personal information may be transferred.
Legal and Safety Reasons. We may retain, preserve, or share your personal information if we have a good-faith belief that (a) we are legally required to do so in response to a legal request (e.g., a subpoena, search warrant, or court order) or (b) that it is necessary or appropriate to do so to defend or enforce our rights, to enforce our Member Agreement or any other agreements we have with you, or to prevent physical injury or other harm to any person or entity, including yourself and members of the general public.
Posts by agency (government entity) accounts and your replies to those posts may be subject to laws mandating public access to government records (such as the Freedom of Information Act/FOIA or state “sunshine” laws).
OTHER THINGS FOR YOU TO UNDERSTAND
Access: You can access much of your NeighborING personal information by logging into your NeighborING account. If you require additional access or if you are not currently a NeighborING member, email us at to request a copy of your NeighborING personal information.
Security. NeighborING uses appropriate technical and organizational measures intended to keep your data secure, including using https on our web pages to reduce the risk of unauthorized interception of your communications during your visits to the website. However, the internet is not a fully secure environment and we cannot guarantee that your personal information won’t be intercepted or improperly accessed. Please ensure that you keep your password safe and do not share it with anyone.
Export of Data (Non-U.S. Residents). By using the Services, you authorize NeighborING to use your information in the United States and other countries where NeighborING operates. Please be aware that the privacy protections and the rights of authorities to access your personal information in some of these countries may not be equivalent to those in your country. We will only transfer personal data to these countries where permitted to do so by law and we will take steps intended to ensure that your personal information continues to enjoy appropriate protections. (If you are a U.S. resident, this paragraph does not apply to you.)
Other Services and Websites. Our Services may contain links to and from websites and services operated by third parties. Please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for their privacy and security practices.
If you live in the United States, the Services are operated and provided to you by NeighborING Inc, 21292 Hillside Court, Lake Forest, CA 92630.
NeighborING Inc., 21292 Hillside Court, Lake Forest, CA 92630. Phone: 949.939.7093.
Last updated: October 3, 2017