Frequently Asked Questions

We Have Answers

Can you do same day services?

We would love to help! We cannot guarantee you will be connected with a college student, but our team will work relentlessly to help you find the help you need with your chore.

When will I be connected with a college student?

The NeighborING team will contact you 24 hours before your chore to update and confirm your chores.

Who do I pay? & Can I pay with cash?

NeighborING will process your card on file for your chore's payment. All chores must be paid with a card, but you can tip with cash.

How do I tip?

Tips can be given to the students in cash or it can be added to your final invoice.

Do students have trucks to use?

Not all students have trucks. If a truck is needed for your chore, we will do our best to connect you with a student who has a truck. In general, if a student uses their own vehicle for the chore, the hourly rate will be increased by $6/hr.

Can I request a specific College Student to do a chore?

Absolutely! Please request a student by name. Our team will confirm the student’s availability and can help you plan accordingly.

Is there a cancellation fee?

Yes, if the chore is canceled within 5 hours of when the chore was scheduled to start, there is $15 per student fee.

Cancelation fee for same-day chores?

Yes, there is a 2 hour grace period for a chore scheduled for the same day. The grace period starts after we connect you with a student.

What equipment do the College Students provide?

We ask our users to provide all the necessary supplies for the chore. Students will be able to use the supplies provided, and select students will have basic screwdrivers and hammers to hang pictures.

Can I ask the College Student to work longer than I planned?

Please do! If the college student has more time in their day and is willing to help, then it’s a win-win.

What happens if the College Student works less than the full hour?

To help the college students, we require our customers who use the service to pay for the full hour.

How can I file a complaint?

Visit the Customer Care Tab or email support@startneighboring.com.

Hire a Student

Have more questions? Email us!

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