Need Help With Chores?

Call: 949 - 322 - 4923

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©2019 by NeighborING, Inc., All Rights Reserved

Customer FAQs

 

Can you do same day services?

We would love to help! We cannot guarantee you will be connected with a college student, but our team will work relentlessly to help you find the help you need with your chore.

Is there a cancellation fee?

Yes, if the chore is canceled within 5 hours of when the chore was scheduled to start, there is $15 per student fee.

Cancelation fee for same-day chores?

Yes, there is a 2 hour grace period for a chore scheduled for the same day. The grace period starts after we connect you with a student.

When will I be connected with a college student who can help?

The NeighborING team will contact you 24 hours before your chore to update and confirm your chores.

Who do I pay? & Can I pay with cash?

NeighborING will process your card on file for your chore's payment. All chores must be paid with a card, but you can tip with cash.

How do I tip?

Tips can be given to the students in cash or it can be added to your invoice.

What equipment do the College Students provide?

We ask our customers to provide all the necessary supplies for the chore. Students will be able to use the supplies provided. Select students have basic screwdrivers and hammers to hang pictures.

Do students have trucks to use?

Not all students have trucks. If a truck is needed for your chore, we will do our best to connect you with a student who has a truck. In general, if a student uses their own vehicle for the chore, the hourly rate will be increased by $6/hr.

Can I ask the College Student to work longer than I planned?

Please do! If the college student has more time in their day and is willing to help, then it’s a win-win.

What happens if the College Student works less than the full hour?

To help the college students, we require our customers who use the service to pay for the full hour.

Can I request a specific College Student to do a chore?

Absolutely! Please request a student by name. Our team will confirm the student’s availability and can help you plan accordingly.

How can I file a complaint?

Visit the Customer Care Tab or email support@startneighboring.com.

Additional Questions?

Call: 949 - 322 - 4923 or

Email: Contact@StartNeighborING.com